The Victoria, Walsall (“The Victoria”) is commi5ed to ensuring that your privacy is protected
and will treat all informa?on held about you in accordance with this policy which is in line
with current UK legisla?on. For these purposes THE VICTORIA is a ‘data controller’ meaning
that we decide how and why the personal data that we collect is used.
• How we collect personal informa?on.
• How we use the informa?on which we collect.
• Your rights and how you can manage the use of your personal informa?on.
• How you can contact us or make a complaint.
2. The Informa5on We Collect
We only gather the personal informa?on we need for business purposes in order to provide
you with the services you have requested or to comply with our regulatory obliga?ons. The
personal informa?on we typically collect includes:
• Your name and email address.
• Contact telephone numbers for you.
3. How We Use It
For the Provision of our Services
We use the informa?on we gather to provide you with the services you have requested.
Depending on which service you receive we may need to share your personal informa?on
with our subcontractors who are involved in the provision of our services. We need to
process your personal informa?on in this way to enter into and perform our obliga?ons
under the contract we have with you.
If our Business is sold
We will transfer your personal informa?on to a third party:
• if we sell or buy any business or assets, we will provide your personal informa?on to
the seller or buyer (but only to the extent we need to, and always in accordance with
data protec?on legisla?on); or
• if THE VICTORIA or the majority of its assets are acquired by somebody else, in which
case the personal informa?on held by THE VICTORIA will be transferred to the buyer.
We process your personal informa?on for this purpose because we have a legi?mate
interest to ensure our business can be con?nued by the buyer. If you object to our use of
your personal informa?on in this way, the relevant seller or buyer of our business may not
be able to provide services to you.
In some circumstances we may also need to share your personal informa?on if we are under
a duty to disclose or share it to comply with a legal obliga?on.
THE VICTORIA will only process your informa?on if we have a business reason to do so.
Generally, this occurs when you make a request of us, such as to find a property suitable for
your needs. Where we need to manage your account informa?on we will do so in
compliance with the obliga?ons placed on us by law.
We do not sell or share your personal informa?on to companies outside of THE VICTORIA,
and we only share your personal informa?on within THE VICTORIA as necessary.
We may, from ?me to ?me, contact you by post, e-mail or telephone to ask you for your
feedback and comments on our services. If you no longer wish to receive these or other
correspondences, please let us know. The simplest way to do this is to send an email
message to [ TBD ].
4. How We Protect Your Informa5on
The internet is not a secure medium, but we have put in place various security procedures to
protect your data. We take the security and privacy of our customers’ personal informa?on
extremely seriously and we have strict internal procedures which cover the storage, access
and disclosure of your informa?on.
All informa?on you provide to us is stored on secure servers.
5. You and Your Informa5on
You have certain rights in respect of the management of the personal data we hold about
you. You can exercise any of these rights by contac?ng us. The easiest way to get in touch is
likely to be by emailing us at [ TBD ].
The Right of Access
You are en?tled receive confirma?on as to whether your personal informa?on is being
processed by us, as well as various other informa?on rela?ng to our use of your personal
You also have the right to access your personal informa?on which we are handling.
The Right of Rec?fica?on
You have the right to require us to rec?fy any inaccurate personal informa?on we hold about
you. You also have the right to have incomplete personal informa?on we hold about you
completed, by providing a supplementary statement to us.
The Right to Data Portability
You have the right to receive the personal informa?on we hold about you in a structured,
standard machine readable format and to send this to another organisa?on controlling your
The Right of Erasure
You have the right to require us to erase your personal informa?on which we are handling in
the following circumstances:
• we no longer need to use your personal informa?on for the reasons we told you we
collected it for;
• where we needed your consent to use your personal informa?on and you have
withdrawn your consent.
• You object to our use of your personal informa?on and we have no compelling
reason to carry on handling your personal informa?on
• Our handling of your personal informa?on has broken the law
• We must erase your personal informa?on to comply with a law we are subject to.
6. Your Right To Object
You have the right to object to us handling your personal informa?on when we are handling
your personal informa?on based on our legi?mate interests (as described in sec?on 3
above). If you ask us to stop handling your personal informa?on in this way, we will stop
unless we can show you that we have compelling grounds as to why our use of your
personal informa?on should con?nue
7. Data Reten5on
Where you have contracted with us for our services, we will retain your data as long as is
required to comply with our regulatory and statutory obliga?ons to ensure that we are able
to assist you should you have any ques?ons, feedback or issues in connec?on with any
services we have provided to you.
Where we have processed your data for any other reason (such as where you have
contacted us with an ini?al enquiry) we will retain your data for up to 12 months.
8. Change To Policy
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Come on In!
Mon – Wed 9am – 4:00pm
Thursday – 9am – 10:30pm
Friday -9am – 11:30pm
Saturday – 9am – 11:30pm
Sunday – 3pm – 11pm
Cosalea, Walshaw Park House, Walshaw Rd, Bury, BL8 1PY